FREQUENTLY ASKED QUESTIONS
Where is Tophill Hospital located and is there parking?
We are located in Elgon View, Eldoret, on Garden Road. Secure on-site parking is available for all patients and visitors.
How do I book an appointment with a specialist?
You can book an appointment by calling our front office at +254 782 121 214 or visiting our facility in Elgon View, Eldoret. We are open 24 hours for emergency and inpatient services.
What is your cancellation or rescheduling policy?
If you need to change your appointment, please notify our front desk at +254 782 121 214 at least 24 hours in advance.
What should I bring to my appointment?
Please bring a valid ID, your insurance card (if applicable), and any previous medical records or referral letters.
Is Tophill Hospital wheelchair accessible?
Yes, our facility in Elgon View is fully wheelchair accessible to ensure all patients can navigate the hospital safely.
How early should I arrive for my visit?
We recommend arriving at least 15 minutes before your scheduled time to complete any necessary registration forms.
What are the hospital's main specialties?
Tophill Hospital is a Level 5 facility renowned for Neurosurgery (Brain & Spine) and Orthopaedics. We also provide expert care in Internal Medicine, Oncology, Cardiology, and Pediatrics.
Does Tophill Hospital have a 24-hour emergency department?
Yes. Our Accident and Emergency unit is fully operational 24 hours a day, 7 days a week, staffed by a dedicated emergency medical team.
Does Tophill have a Critical Care Unit (ICU/HDU)?
Yes. We have state-of-the-art Intensive Care (ICU) and High Dependency Units (HDU) to provide specialized monitoring and life-support for critically ill patients.
Do you have an on-site pharmacy?
Yes. Our pharmacy is open 24/7, ensuring that both inpatients and outpatients have immediate access to prescribed medications.
Are diagnostic services available on-site (Lab/Radiology)?
Yes. We offer comprehensive diagnostic services including a high-tech laboratory and a radiology department equipped for CT Scans, X-rays, and Ultrasounds.
What personal items should I pack for my stay?
Patients should pack basic toiletries (toothbrush, soap), comfortable pajamas/robes, and non-slip slippers. Please avoid bringing jewelry or large sums of cash.
Can a family member stay overnight with me?
Overnight stays for one companion are generally allowed in our Private Wards, subject to hospital regulations. Please check with the nursing station for specific ward rules.
Does the hospital have a cafeteria?
Yes, we have an on-site cafeteria that serves meals, snacks, and drinks for visitors and staff.
What are the visiting hours at Tophill Hospital?
To support patient recovery, our visiting hours are strictly:
* Afternoon: 1:00 PM – 2:00 PM
* Evening: 4:00 PM – 6:00 PMAre children allowed to visit patients?
Children are permitted to visit but must be under the constant supervision of an adult to ensure the comfort and quiet of all patients.
How many visitors are allowed at one time?
To maintain a peaceful environment and ensure infection control, we typically allow a maximum of two visitors per patient at any given time.
Is there a place for visitors to eat or buy coffee?
isitors are welcome to use our on-site cafeteria for meals, refreshments, and coffee during their visit.
Which insurance providers do you accept?
We accept a wide range of providers including NHIF (Social Health Authority - SHA), Jubilee, Britam, Heritage, and APA. Please contact our billing office to verify your specific cover.
How can I pay my hospital bill?
We accept several payment methods, including Cash, M-PESA, and Credit/Debit cards (Visa/Mastercard).
Does insurance cover all my medical expenses?
This depends on your specific policy limits and co-payment requirements. We recommend confirming with your insurer before admission.
Can I get a cost estimate before a procedure?
Absolutely. Our billing department can provide a formal "Proforma Invoice" or cost estimate for any planned surgeries or inpatient stays.
What happens if my insurance claim is rejected?
If a claim is rejected, the patient or guarantor becomes responsible for the bill. Our finance team will work with you to explain the rejection and discuss payment options.
What are the standard consultation charges?
General consultation starts at Ksh 2,500, though fees for specialized consultants (e.g., Neurosurgeons) may vary.
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