At Tophill Hospital, your privacy is a top priority. We are committed to protecting the personal and medical information of our patients, visitors, and website users. This Privacy Policy explains how we collect, use, store, and safeguard your data in compliance with healthcare data protection standards.

1. Information We Collect
We may collect the following types of information:

• Personal Information: Name, date of birth, contact details, emergency contacts

• Medical Information: Medical history, treatment records, lab results

• Website Data: IP addresses, browser type, usage patterns, cookies (for website functionality)

• Appointment Details: Booking requests, consultation preferences, payment information.

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2. How We Use Your Information
Your information is used to:

• Provide safe, high-quality healthcare services

• Schedule and manage appointments

• Maintain accurate medical records

• Communicate important updates or health information

• Improve our services and website functionality

• Comply with legal and regulatory requirements

 

3. How We Protect Your Data
Tophill Hospital employs strict security measures to safeguard your information:

• Secure storage of medical and personal records

• Limited access to authorized personnel only

• Encrypted communication where applicable

• Regular review of data protection practices

 

4. Sharing of Information
We do not sell or rent your personal data. We may share information only:

• With healthcare providers involved in your care

• With insurance companies for billing purposes

• As required by law or government authorities

• With third-party service providers who assist in hospital operations (under confidentiality agreements)

 

5. Your Rights
You have the right to:

• Access your personal and medical information

• Request corrections to your records

• Request restrictions on the use or sharing of your data

• Withdraw consent for specific uses where applicable

• For any requests, contact our Data Protection Officer at [Insert contact email/phone].

 

6. Cookies & Website Tracking
Our website may use cookies and analytics tools to improve user experience and website performance. You can choose to disable cookies in your browser settings, but some features may not function correctly.

7. Updates to This Privacy Policy
Tophill Hospital may update this policy periodically. We encourage you to review it regularly. Updates will be posted on this page with a new effective date.

8. Contact Us
If you have any questions about this Privacy Policy or how your information is handled, please contact:
Tophill Hospital – Brain & Spine Centre and General Healthcare
Elgon View, Eldoret, Kenya
Phone: 0782 121 214 / 0782 900 090
Email: info@tophillhospital.com

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