DO YOU HAVE ANY QUESTIONS?
FREQUENTLY ASKED QUESTIONS
We are located in Elgon View, Eldoret, on Garden Road. Secure on-site parking is available for all patients and visitors.
You can book an appointment by calling our front office at +254 782 121 214 or visiting our facility in Elgon View, Eldoret. We are open 24 hours for emergency and inpatient services.
If you need to change your appointment, please notify our front desk at +254 782 121 214 at least 24 hours in advance.
Please bring a valid ID, your insurance card (if applicable), and any previous medical records or referral letters.
Yes, our facility in Elgon View is fully wheelchair accessible to ensure all patients can navigate the hospital safely.
We recommend arriving at least 15 minutes before your scheduled time to complete any necessary registration forms.
Yes. Our Accident and Emergency unit is fully operational 24 hours a day, 7 days a week, staffed by a dedicated emergency medical team.
Yes. We have state-of-the-art Intensive Care (ICU) and High Dependency Units (HDU) to provide specialized monitoring and life-support for critically ill patients.
Yes. Our pharmacy is open 24/7, ensuring that both inpatients and outpatients have immediate access to prescribed medications.
Yes. We offer comprehensive diagnostic services including a high-tech laboratory and a radiology department equipped for CT Scans, X-rays, and Ultrasounds.
Overnight stays for one companion are generally allowed in our Private Wards, subject to hospital regulations. Please check with the nursing station for specific ward rules.
Yes, we have an on-site cafeteria that serves meals, snacks, and drinks for visitors and staff.
To support patient recovery, our visiting hours are strictly:
* Afternoon: 1:00 PM – 2:00 PM
* Evening: 4:00 PM – 6:00 PM
Children are permitted to visit but must be under the constant supervision of an adult to ensure the comfort and quiet of all patients.
To maintain a peaceful environment and ensure infection control, we typically allow a maximum of two visitors per patient at any given time.
We accept a wide range of providers including NHIF (Social Health Authority - SHA), Jubilee, Britam, Heritage, and APA. Please contact our billing office to verify your specific cover.
We accept several payment methods, including Cash, M-PESA, and Credit/Debit cards (Visa/Mastercard).
This depends on your specific policy limits and co-payment requirements. We recommend confirming with your insurer before admission.
Absolutely. Our billing department can provide a formal "Proforma Invoice" or cost estimate for any planned surgeries or inpatient stays.
If a claim is rejected, the patient or guarantor becomes responsible for the bill. Our finance team will work with you to explain the rejection and discuss payment options.
General consultation starts at Ksh 3000, though fees for specialized consultants.